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FAQS
Simple Inquiry | Efficient Solution | Continuous Upgrade
Q1: Is the interactive channel free for all users?
All our consultation, feedback and suggestion submission channels are open to all users for free with no hidden thresholds.
Q2: Can new functional demands be put forward actively?
Yes. You can actively put forward new functional demands and creative ideas, and we will evaluate and optimize them selectively.
Q3: How long does it take to get a general reply?
We maintain an efficient response rhythm, and most conventional demands can get professional feedback in a short time.
Q4: Will the platform update affect user data?
All version iterations and function updates will not affect user normal interactive records and use data.
Q5: Can I feedback experience problems encountered occasionally?
Occasional abnormal experience problems are also important optimization references, which are fully supported to be fed back.
Q6: Do you support customized service for special scenarios?
We provide targeted customized service solutions for special use scenarios and personalized demands.
Q7: How to obtain the best interactive experience?
We keep optimizing page fluency, functional logic and service response speed to create the best interactive experience for users.
Q8: Will the service standard be upgraded continuously?
We keep upgrading service standards and optimizing interactive details to adapt to the growing user experience demands.